Return Policy

 Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy. 

 

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at support@orzax.com . After receiving a mail from us, place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return the following address:

Orzax INC.

Attn: Returns

901 MITTEL DRIVE, WOOD DALE, 60191-1118 DU PAGE, ILLINOIS , USA

Please note, return shipping charges will be paid or reimbursed by us. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 30 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned:

  • Defective products
  • Damaged products
  • Used products

Please contact us at support@orzax.com to arrange a refund or exchange.

 

CONTACT

If you have any questions concerning our return policy, please contact us at: support@orzax.com